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  2. 30 Day Guarantee
The PerfectPipe® is Satisfaction Guaranteed to first time purchasers of the PerfectPipe (refills and accessories not eligible for refunds).

You will love the No Cough No Burn PerfectPipe® or your money back!  Love it or return it within 30 days of the date of purchase for a full refund of the purchase price.  Shipping costs are non-refundable.  Please follow the Instructions for Smoking the PerfectPipe®.

The PerfectPipe® and accessories are warranted to be free of defects for 30 days from the date of purchase.  Inspect your PerfectPipe® when it arrives, since we cannot warranty used pipes for breakage.  Inspect each end of the PerfectPipe® for chips, cracks or damage.  If your pipe was received damaged just send a picture to [email protected] and we will send you a replacement pipe at no cost and we will pay the shipping.

We do sometimes ask for picture to help evaluate the cause of any breakage.  If your PerfectPipe® does break at anytime, we want to help you to know why that may happen.  The most common breakage is on the ends.  This occurs if you tap or drop your pipe on a hard surface like glass/porcelain ashtrays, tile floors, rock countertops, concrete etc.  It may crack it just a little causing the pipe to break at a later time.

Please know that the PerfectPipe® was designed to resist breakage using 45 years of Scientific Glassblowing experience.  Many people use their pipe for years. All glass can break of course.  Using the Courtesy Caps or Bungee Caps will help protect the PerfectPipe®.

Please contact us at [email protected] before returning any product.  You will will be instructed how to properly return the merchandise.  Please do not send us dirty pipes!  Refunds will be issued 7-10 days after return is received.  Insurance is advised since we are not responsible for lost shipment.